Refund policy

Please note that we are only able to accept returns and provide refunds for those orders placed on our Website.

You may cancel all or part of an order at any time prior to the Product being dispatched. If you have an EOB customer account, you can cancel via your order history. Otherwise, please contact us by email at hello@edgeobeyond.com; we will confirm your cancellation in writing to you and refund any monies already paid.

14 DAY RETURNS POLICY

If, following dispatch of your order, you change your mind or decide for any other reason that you do not want to receive or keep a Product you can notify us within 14 days to cancel + return your Order to receive a refund. However, this right does not apply in the case of:

Gift Cards/Vouchers

Whether electronic or physical.

Products missing tags/labels

Not suitable for return due to hygiene reasons if unpackaged (tags/labels removed) by you after delivery.

Bespoke / Made-to-Order Items

Bespoke, made-to-order or personalised items are non-refundable. You will not have a right to cancel or return these bespoke orders for a refund once production has begun.

This does not affect your legal rights as a consumer in relation to any Product(s) found to be faulty or not as described.

If you are returning a Product which does not fall within the exceptions above, or if your Product is faulty or not as described, you have 14 days after the day on which the order is received to request a refund or exchange on your order.

To return an order, you just need to let us know. The easiest way to do this is using our online service here or by logging into your EOB account. Please let us know via the "notes" field if you would like to exchange an item rather than receiving a refund.

Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us. Note that we must receive the items returned within the applicable Cancellation Period.

Please ensure your parcel is labelled as being a return, with no commercial value. If any duty payments are due, it will be your responsibility to pay them - either upfront or via deduction from refund amount or exchange value.

We cannot be responsible for parcels that fail to reach us, so please make sure you obtain proof of postage.

CONDITION OF RETURNS

The Products will be your responsibility from the point of delivery. It is important that returned items are kept in the best possible condition, so please take reasonable care of them and keep all original packaging.

Please return the Product in its original condition together with all original packaging (e.g., with swing tags/labels still attached, fabric bag if included and your entire order is being returned, and jewellery should be returned in its individual packaging).

Please note that we cannot accept returned Products that we reasonably believe have been used, worn or tried on without customers own underwear underneath bottoms, unless the reason for the return is because the Product is faulty or not as described. We cannot accept returns of any damaged or soiled items, or items tried on without underwear.

When you return a Product, we will examine the returned Product to determine whether a refund is available and will notify you via email within a reasonable period of time. Where you have failed to take reasonable care of the Products, no refund will be available.

REFUNDS

If you cancel your order, and a refund is due to you, we will make any refunds due to you up to 14 business days after the day on which we receive the Product back from you.

Refunds will only be made against the original credit/debit card used.

STATUTORY RIGHTS

As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by these Terms of Sale. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.